Returns & Refund Policy

Once your trade-in is inspected, priced, and you accept the offer, that sale is final — there’s no returning an item you traded in. The one exception is on our side: if what arrives doesn’t match what was submitted, we’ll ship it back to you at our cost rather than complete the trade. See the FAQ for exactly how inspection, mismatches, and revised offers work.

If something you bought from us doesn’t match its listing — wrong condition, wrong item, not authentic as described — you can return it within 30 days of delivery for a full refund.

We pay for the return shipping. You don’t pay anything to send it back.

Your refund comes back as cash to your original payment method, or as store credit — whichever you want. That call is yours, not ours.

Consoles, controllers, docks, and other electronic accessories are covered separately from the return policy above: if one develops a genuine functional defect within 30 days of delivery under normal use, we’ll repair it, replace it, or refund it — our call on which. This is about a defect that shows up after arrival, not a listing mismatch found on delivery, which is covered by the 30-day return above instead.

Full coverage and exclusions on our Guarantee page.

Email us with your order number and what’s wrong. We’ll confirm the return and send prepaid shipping instructions — no restocking fee, no back-and-forth.

Questions about a return or a trade-in decision? Email us at trades@cart-a-vision.com.