No Catch

Our Guarantee

We pay return shipping either way. The refund is your choice, not ours.

Buying From Us: 30-Day Return & Authenticity Guarantee

If what arrives doesn't match its listed condition, or isn't authentic as described, it's a full return within 30 days.
A game or console listed as tested that doesn't work when it arrives doesn't match its listing either. Same 30 days, same free return.
We pay for the return shipping. You don't pay anything to send it back.
Your refund comes as cash or store credit, whichever you want. That call is yours, not ours.

If it matches what you told us at intake, your quoted price is your price. Full stop — we don't re-open a number just because we can.
The only time it moves is a real, disclosed gap between what you said and what showed up — and even then you get the exact reason, off the same locked list every time, never improvised: repro or bootleg, too damaged, non-functional, not wanted, or below minimum value.
Take the revised offer, or say no and we'll ship it back to you. Free, same as the return shipping above.
No silent lowballing. No "we'll just keep it" default. Every call is yours.

Covered either direction: on the way to us, or on the way back to you.
Every label is tracked and insured to the full comp value of what's inside, whether that's a $600 grail or a $5 loose cart.

Hardware Only

On top of the guarantee above: this covers hardware that stops working after it arrives working.

Every console, controller, dock, and other piece of hardware we sell gets powered on and tested before it's ever listed — not just eyeballed.

If something we tested working develops a real functional defect within 30 days of delivery under normal use, that's on us.

Console won't power on
Charging or power delivery fails
Display or video output fails
Controller develops button, joystick, or connection issues
Dock stops charging or docking properly
Any other hardware defect that materially stops it from doing what it's supposed to do

If a covered defect shows up, we'll make it right — our call on which, whichever gets you sorted fastest:

This covers defects, not damage or wear. It doesn't cover:

Physical damage — cracked screens, cracked housings, bent parts
Liquid or moisture damage
Damage from drops, impacts, misuse, abuse, or neglect
Opening it up, modifying it, or having it repaired by anyone but us
Normal cosmetic wear that doesn't affect function
Lost or stolen items or accessories
Damage caused by someone else's cables, chargers, screens, or other third-party equipment
Software or account issues that aren't actually a hardware defect

Email trades@cart-a-vision.com with your order number and what’s happening.

Every offer and listing runs under it. No fine print.