No Catch
Our Guarantee
We pay return shipping either way. The refund is your choice, not ours.
This isn't policy buried in fine print. It's exactly what happens if something goes wrong on either side of a deal, whether you're buying from us or trading something in to us. Read it once. It won't change depending on who you ask.
Buying From Us: 30-Day Return & Authenticity Guarantee
- If what arrives doesn't match its listed condition, or isn't authentic as described, it's a full return within 30 days.
- We pay for the return shipping. You don't pay anything to send it back.
- Your refund comes as cash or store credit, whichever you want. That call is yours, not ours.
The Price-Lock Guarantee: Trading In To Us
- If it matches what you told us at intake, your quoted price is your price. Full stop — we don't re-open a number just because we can.
- The only time it moves is a real, disclosed gap between what you said and what showed up — and even then you get the exact reason, off the same locked list every time, never improvised: repro or bootleg, too damaged, non-functional, not wanted, or below minimum value.
- Take the revised offer, or say no and we'll ship it back to you. Free, same as the return shipping above.
- No silent lowballing. No "we'll just keep it" default. Every call is yours.
Lost or Damaged in Transit
- Covered either direction: on the way to us, or on the way back to you.
- Every label is tracked and insured to the full comp value of what's inside, whether that's a $600 grail or a $5 loose cart.
Hardware Only
30-Day Functional Guarantee
This is separate from the Return & Authenticity Guarantee above, not instead of it. That one covers what shows up in the box — wrong condition, not authentic as described. This one covers what happens if a console, controller, dock, or other piece of hardware stops working after it arrives working.
Every console, controller, dock, and other piece of hardware we sell gets powered on and tested before it's ever listed — not just eyeballed.
If something we tested working develops a real functional defect within 30 days of delivery under normal use, that's on us.
What’s Covered
- Console won't power on
- Charging or power delivery fails
- Display or video output fails
- Controller develops button, joystick, or connection issues
- Dock stops charging or docking properly
- Any other hardware defect that materially stops it from doing what it's supposed to do
If a covered defect shows up, we'll make it right — our call on which, whichever gets you sorted fastest:
- Repair it
- Replace it with the same item or something comparable
- Refund it, if repair or replacement isn't reasonably available
What’s Not Covered
This covers defects, not damage or wear. It doesn't cover:
- Physical damage — cracked screens, cracked housings, bent parts
- Liquid or moisture damage
- Damage from drops, impacts, misuse, abuse, or neglect
- Opening it up, modifying it, or having it repaired by anyone but us
- Normal cosmetic wear that doesn't affect function
- Lost or stolen items or accessories
- Damage caused by someone else's cables, chargers, screens, or other third-party equipment
- Software or account issues that aren't actually a hardware defect
Email trades@cart-a-vision.com with your order number and what’s happening.
Ready to see it in action?
Every offer and every listing runs under the same guarantee above. No exceptions, no fine print you have to go dig for.